Refund Policy

We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.

  1. If you wish to cancel your account, notify us at least 15 days before end of your term (via an email to support@ebountigroceries.com) . Upon cancellation, your data is deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
  2. Your subscription gets renewed automatically at the end of each month
  3. You can upgrade or downgrade level of our services at any time of your usage, however ebounti groceries does not refund any fees in that case
  4. If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term
  5. We reserve the right to modify or terminate the ebounti groceries service(s) for any reason, without notice at any time.
  6. Fraud: Without limiting any other remedies, ebounti groceries may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
  7. Note: No refunds are offered, even if a plan is canceled mid-month.

Monthly Billing, Cancellation, and Refund Policies

ebounti groceries charges and collects in advance for use of its platform. All services rendered are non- refundable. Once a customer selects a subscription plan and provides billing information, ebounti groceries will calculate a pro-rated amount with the first payment due on signing.

All subscriptions monthly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to support@ebountigroceries.com or call us at +1 630 815 5676.

Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

Customers have the ability to upgrade or downgrade their subscription plan any time. For any kind of upgrade or downgrade in subscription, customer has to write to support@ebountigroceries.com or call us at +1 630 815 5676.

The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.

With regards to downgrades on a subscription, ebounti groceries does not issue refunds or credits for partial months of service.

ebounti groceries reserves the right to refuse/cancel a subscription to any of the services bought from ebounti.com.

These above policies apply to all the services listed on ebounti groceries unless otherwise noted in the corresponding program materials.